Privacy Policy
Last updated: September 25, 2026
NenoMart ("we", "our", or "us") operates the NenoMart mobile application and the website nenomart.com. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services.
When you use NenoMart, we may collect information that you provide directly to us, including your name, mobile number, email address, delivery address, billing information, account information, and other information necessary to provide our services.
We may also collect information about your orders, purchases, delivery preferences, communication with our support team, and other interactions with NenoMart.
When you use the NenoMart mobile application, we may automatically collect certain technical information, such as device type, operating system, application version, unique device identifiers, IP address, crash information, and basic usage information.
This information helps us maintain application security, troubleshoot technical problems, improve performance, and provide a better user experience.
NenoMart may request access to your device location when location information is required for services such as selecting a delivery location, identifying nearby services, or improving delivery accuracy.
You can manage location permissions through your device settings. Some features may not work correctly if location access is disabled where it is required for the service.
We may use the information we collect to create and manage your account, process and deliver orders, process payments, provide customer support, communicate with you about your orders, improve our products and services, prevent fraud and unauthorized activity, and maintain the security of our application and website.
We may also use your information to send service-related notifications, including order confirmations, payment updates, delivery updates, account notifications, and other important communications.
Payments made through NenoMart may be processed by third-party payment service providers. We may not directly store complete payment card details on our servers.
Payment providers may collect and process payment information according to their own privacy policies and terms. You should review the privacy policy of the applicable payment provider for more information about how payment information is handled.
To process and deliver your orders, we may use information such as your name, phone number, delivery address, order details, and delivery instructions.
This information may be shared with delivery personnel, logistics providers, or other service providers when necessary to complete your order.
We may send notifications related to your account, orders, payments, deliveries, offers, promotions, or other NenoMart services.
You can manage certain notification permissions through your device settings. Disabling notifications may prevent you from receiving some real-time updates.
Our website may use cookies and similar technologies to improve website functionality, understand usage patterns, maintain security, and provide a better user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may work with trusted third-party service providers to operate and improve NenoMart. These providers may assist with payment processing, hosting, analytics, notifications, customer support, delivery services, security, and other operational activities.
Third-party service providers are expected to process information only as necessary to provide the services for which they have been engaged and in accordance with applicable requirements.
We may use analytics and monitoring technologies to understand how users interact with our application and website, identify errors, measure performance, and improve our services.
Analytics information may include device information, application usage information, session information, and other technical data.
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.
You can request the deletion of your NenoMart account and associated personal information at any time through the NenoMart mobile application.
To delete your account, open the NenoMart mobile application, go to your account or profile section, open the account settings, and select the "Delete Account" option. Follow the instructions shown in the application to confirm your account deletion request.
Once the account deletion request is confirmed, your account and associated personal information will be deleted or anonymized within a reasonable period, subject to applicable legal, regulatory, accounting, and security requirements.
Certain information may be retained where required by law, necessary to resolve disputes, prevent fraud, maintain transaction records, enforce our agreements, or comply with other legal obligations.
Account deletion is permanent and may result in the loss of access to your account, order history, saved information, rewards, or other account-related data.
If you are unable to access your account or cannot use the account deletion option in the application, you may contact us through the contact information available on https://nenomart.com/ to request account deletion.
Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or accounting and transaction requirements.
NenoMart is not intended for children who are unable to provide valid consent or otherwise use the service under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or restriction of certain processing activities.
To exercise an applicable privacy right, you may contact us using the contact information provided below. We may need to verify your identity before processing certain requests.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy. We encourage you to review this page periodically for the latest information.
If you have questions, concerns, or requests regarding this Privacy Policy or the way NenoMart handles your information, please contact us through the contact information available on our website.
Website: https://nenomart.com/
By using the NenoMart mobile application or website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.